HJH utilities

Minimally Invasive and Efficient Utility Installations

Our trenchless technology stands out for its minimally invasive approach, significantly reducing disruption to the environment and local communities. This method is particularly advantageous in urban areas where traditional open cut techniques would cause considerable inconvenience. Using state-of-the-art equipment and innovative techniques, we can install, replace, or rehabilitate pipelines with minimal excavation, preserving surface infrastructure integrity and reducing both project duration and restoration costs.

Equally, our open-cut services are performed with precision and care. This method remains a dependable option for utility installations and repairs, particularly in less densely populated areas. Our skilled professionals manage every aspect of the excavation process efficiently, from initial site assessment and planning to backfilling and surface reinstatement. Safety is our top priority, and we adhere to stringent health and safety regulations to protect both our workforce and the public.

Our turnkey approach ensures comprehensive management of every project phase. It begins with our design team, which collaborate closely with clients to develop tailored solutions that meet specific requirements. Using advanced modelling software, we create detailed plans that guarantee accuracy and efficiency. Once the design is finalised, our project managers oversee all implementation aspects, including securing permits, managing logistics, and ensuring resource availability.

Throughout the construction phase, we maintain open communication with clients, providing regular updates and promptly addressing any concerns. Our commitment to quality involves rigorous testing and inspections to ensure all installations meet or exceed industry standards. Recognising the uniqueness of each project, we adapt our methods to suit varying conditions and challenges.

Our services extend across multiple sectors, each with distinct requirements and regulations. In the water sector, we excel in installing and maintaining pipelines that ensure a safe and reliable water supply. For gas utilities, we focus on maintaining the integrity and safety of the distribution network, preventing leaks and ensuring compliance with safety standards. In the electric sector, we manage the installation and maintenance of power cables, ensuring efficient and uninterrupted power supply. Additionally, we provide the infrastructure necessary for fast and reliable telecommunications networks.

Sustainability is at the core of our operations. We strive to minimise our environmental impact by using eco-friendly materials and methods wherever possible. Our trenchless technology exemplifies this commitment by reducing the need for extensive excavation and associated environmental disruption. We also implement responsible waste management practices, ensuring any waste generated during our projects is properly disposed of and recycled when feasible.

Our commitment to exceptional customer service is evident in every interaction. We believe that outstanding customer care should be the responsibility of everyone within our organisation. We recognise that customers may have concerns about the planning, communication, or execution of works, and we are dedicated to addressing these promptly and effectively. Whether communicating face-to-face, over the phone, or through paperwork, we always represent our company and our clients with professionalism.

HJH Group are Customer Service focused
We are committed to delivering an exceptional customer experience. Good customer service has always been extremely important to the business and all the clients that we work for. It is our ethos that customer care should be owned by everybody within our organisation, and everyone should always aim to deliver the highest level of Customer Care; fully aware that it reflects directly on us and our clients. We recognise that customers may not always be content with the way that works has been planned, communication or undertaken and that the customer has the right to express their feelings, seek redress or request further information. Whether we are conversing with a customer face-to-face, on the telephone or through the handling of paperwork etc. we are always representing both us and clients within our business. We operate with a positive customer culture within our business, and we reinforce this culture at every opportunity. We analyse all complaints and enquiries, and we identify root causes, and we learn from mistakes not only by us but within the industry.

Complaints resolution
On most of our contracts, we propose to establish the following targets for complaints and/or enquiries.

• >85% of complaints to be resolved by Day 1
• <1% of complaints to be outstanding at day 30
• 0% of escalated to the Ombudsman.

We have extensive experience as a Principal Contractor or Contractor on various utility projects, adhering to the Construction (Design and Management) Regulations 2015 (CDM 2015). Our duties include planning and managing construction work to control health and safety risks. We coordinate activities with the project team, comply with directions from the principal designer or principal contractor, and prepare comprehensive Construction Phase Plans when necessary.

Our operational management team gathers client requirements, pre-construction information, and relevant details to develop a risk-aware plan. We use standard templates and document storage for efficient record-keeping. Training and competency management ensure our personnel are equipped for their roles, with supervision ratios and safety measures tailored to project needs.

We also employ advanced IT systems, such as Office 365 and Microsoft Teams, to streamline communication and coordination across our business. Innovative tools like our GPS tracking software and application enhance our operational efficiency and compliance.Our commitment to sustainability extends to energy use, recycling, and adopting eco-friendly practices. We light our offices with LED bulbs, use 100% renewable electricity, and employ hybrid generators and solar-powered equipment on large sites.

By continually improving our processes and embracing new technologies, we deliver exceptional infrastructure solutions while prioritising safety, quality, and sustainability. Our company is your trusted partner for all your infrastructure needs, offering expertise, innovation, and dedication to excellence.

CDM Experience
We have been operating for numerous years and we have extensive experience as Principal Contractor or Contractor directly to various Utility Providers on tendered schemes.We have established processes for managing works and have standard filing templates and document storage along with guidance for the collation of records as the project progresses to feed back to the Principal Designer to assist with the completion of the Health & Safety File. We understand that the duty of a Contractor is to plan and manage construction work under our control so that it is carried out in a way that controls risks to Health and Safety.

Under CDM 2015 our duties will depend on whether more than one contractor is involved in the project but will entail co-ordinating activities with others involved in the project team – in particular, complying with directions given by the principal designer or principal contractor. Where we are the only Contractor for the work, we will have additional responsibilities to prepare a Construction Phase Plan and prevent unauthorised access to the site. Also, where there is an element of design work such as temporary works then we understand that our duties will also include those of a designer.

First task is for the operational management team to collate information on Client’s requirements, any pre-construction information provided by the Principal Designer and relevant requirements of the Construction Phase Plan provided by the Principal Contractor, as appropriate, in order to understand the risks and develop a plan.Where we are the only contractor then the Plan would be developed using our standard template by the Project Manager. From which tasks are broken down and Risk Assessment and Method Statements (RAMS) are prepared for various tasks and or sections of the work. Existing personnel are managed through our Training Management system and a competency matrix developed with the project manager and training manager for the works to identify any gaps and plan training. On site the operational management team are then able to use the matrix to identify who is competent to conduct which task before setting them to work or issuing and plant & equipment.

Supervision is provided based on risk and some tasks may require full time direct supervision. However, in general ratios of supervision used are such that a Site Supervisor will be appointed on a ratio of one for every three or four teams and Team Leaders will be responsible for no more than five Operatives.

Communication with the work force takes many forms including Inductions, Daily Briefings, Toolbox talks and Safety Stand-downs where information is passed from the operational management team to the workforce. Dedicated Health & Safety notice boards are also provided and maintained up to date. Teams are issued with Method statements for the tasks and provided with ‘work folders’ to hold reference/guidance documents and relevant information about hazards and control measures. Site Security measures and prevention of unauthorized access are risk assessed and control measures devised depending on the local environment, hazards of the tasks to others and risk to overall project completion. Measures may range from installation of CCTV, use of security guards, vandal proof cabins, towing hitch locks, trackers on plant, etc. Work area controls may include securing with Heras fencing, hoarding panels or pedestrian barriers and gates and doors secured and checked at the end of each shift with key issue logged and controlled by the site supervisor. We train our Managers in accordance with the CiTB Site Management Safety Training Scheme and the principles and duties under CDM where additional training is required.

Documented guidance is provided to Site Managers in regards to the provision of site welfare facilities and site set up in general. The requirement for Welfare facilities is assessed taking in to consideration the no of workers on site and travel distance. Where works are remote from the main welfare facilities then additional mobile facilities are provided closer to the point of work. Projects are audited by the SHEQ team shortly after establishment to check for compliance.Across our contracts we have considerable experience in training and putting our staff through DNO Authorisation training, competency and assessment processes.

We have standard Company procedures to support our staff
We understand that the duty of a Principal  Contractor is to plan and manage construction work under our control so that it is carried out in a way that controls risks to Health and Safety.

Under CDM 2015 our duties will depend on whether more than one contractor is involved in the project but will entail co-ordinating activities with others involved in the project team – in particular, complying with directions given by the principal designer or principal contractor (if we are neither on a particular scheme). Where we are the only Contractor for the work, we will have additional responsibilities to prepare a Construction Phase Plan and prevent unauthorised access to the site. Also, where there is an element of design work such as temporary works then we understand that our duties will also include those of a designer.

Where we haves been appointed as Principal Contractor on Cable, Plant and Apparatus Installation projects  throughout the UK.induction training for all staff joining is mainly carried out by our SHEQ Team and supported by the operations and transport department as appropriate. The induction process consists of a ‘Core’ presentation which is delivered to all personnel and provides an introduction into the Company, our policies and our business ethics. Further presentations are then provided dependant on the nature of the role of the individual and any contract specific requirements and may include site specific requirements as required by the CDM regulations.